Frequently asked questions

It is a monthly arrangement for using a car, with servicing, maintenance and road tax included under the subscription terms. We can arrange insurance for you as an optional extra, for an additional charge. Insurance is subject to acceptance.

Yes. You can change to a new car every 6 months. Our range is refreshed on the same cycle, so the cars on offer may be different when you change. There is no charge for changing car. Contact our team when you want to arrange a change.

No. There is zero deposit, just a one-off joining fee. Your monthly subscription payment is separate, and your offer shows the amount and timing of the payments required.

The car subscription includes servicing, maintenance and road tax. We can arrange insurance for you as an optional extra, for an additional charge. Insurance is subject to acceptance. Each car shows whether its price includes insurance, and the agreement explains eligibility, coverage and any limits or exclusions.

The joining fee is £450.00, paid once per membership together with your first month. The joining fee is non-refundable. If your membership ends and you join again later, the joining fee is payable again.

Your offer separates the joining fee and monthly payment and sets out other applicable charges. Review the mileage, insurance excess, usage and return information before accepting.

The minimum commitment is 2 months. After that your subscription continues monthly, and you can end it by giving 30 days' notice.

Contact our team by WhatsApp or email to give notice. Your notice period is 30 days', and we'll confirm your end date and arrange the car's return under your agreement.

Each offer shows its included monthly mileage and the rate for additional miles. Only the mileage options shown on a car are available for it.

Additional drivers can be added for an extra cost. Ask our team for a price.

Make sure everyone is safe first. In an emergency, call 999. Then WhatsApp our 24-hour customer team on 07804 528930. Breakdown cover is included in your subscription.

We deliver your car within 7 to 14 days, or you can collect it from a local depot. We'll agree the details with you once your first payment has been received.

No. Your preferred car and handover date are confirmed as part of the application process, once your application has been reviewed.