Complaints
If you’re unhappy with any part of our service, please tell us. Most problems can be sorted quickly, and every complaint is looked at by a member of our team.
1. How to complain
- Email info@innovationdrive.co.uk with “Complaint” in the subject line
- WhatsApp our customer team on 07804 528930
- Write to Innovation Drive, Suite 2 Rosehill, 165 Lutterworth Road, Blaby, Leicestershire, LE8 4DY
Please include your name, your application or agreement reference if you have one, what went wrong and what you would like us to do.
2. What happens next
- Within 2 working days we’ll confirm we’ve received your complaint and tell you who is dealing with it.
- Within 14 days we’ll send you our full response, explaining what we found and what we will do.
- If we need longer, for example because we’re waiting on information from someone else, we’ll tell you why and when you can expect our answer.
3. If you're still not happy
Reply to our response and a senior member of the team will review your complaint again.
You can also get free, independent advice about your consumer rights from Citizens Advice: citizensadvice.org.uk, telephone 0808 223 1133.
If your complaint is about how we use your personal information, you can also contact the Information Commissioner’s Office: ico.org.uk, telephone 0303 123 1113. See our privacy notice.
4. Who we are
Innovation Drive is the trading name of Innovation Vehicle Solutions Limited, registered in England and Wales, company number 14789315. Registered office: Suite 2 Rosehill, 165 Lutterworth Road, Blaby, Leicestershire, LE8 4DY.